Application Development Lifecycle: Professional Services
Our Mission: The Best Customer Experience.
We believe our leadership in the lifecycle management market is directly tied to customer success. And think of us as more than just a vendor. We strive to be your trusted IT partner for the long term, sharing our expertise and exceeding your expectations.
We have participated in thousands of successful implementations, and bring years of best practices experience to your engagement.
Our service highlights include:
- Professional Services consultants with a commitment to ensuring your success.
- Our secure, online Rocket Customer Portal. It's a comprehensive self-service resource for initiating support requests, researching technical issues, getting immediate answers to common questions, updating your Rocket Aldon software with the latest product enhancements, and much more.
- An attentive Customer Support help desk that offers friendly and effective phone support to customers worldwide.
your full service source for application lifecycle management.
Rocket Aldon Professional Services is built upon applying best practices for application lifecycle management. Our Professional Services are adapted to the specific needs of your IT environment and help you make the most of your ongoing investment in services and software development delivery. Our team of global professionals has proven track records, first-hand knowledge, and a passion to ensure your success. We bring best practices experience from thousands of successful consulting, training, and implementation engagements worldwide. We offer numerous services options that you can customize to fit your needs. In addition to complete turn-key implementation services, we provide best practice and compliance assessments, guidance in the development of change management processes and, training for all levels of ALM resources. Launch a new implementation, optimize your existing IT processes, train new developers and services personnel, perform a health check, or become site-certified in best practices or IT compliance.
The complete range of consulting services includes:
Health Checks
If you're an existing client who wishes to fully assess your application lifecycle management practices and how they fit in with your particular IT environment, you can benefit from our health check. We will work with your team to understand your ALM objectives and challenges, and will apply our best practice experience and deep product knowledge in reviewing your configuration and processes. A health check is a customized process, and will be tailored to your objectives and priorities. Whether you want a focused look at a particular ALM challenge or an assessment of your complete ALM process, we will make sure you emerge with a full understanding of your ALM configuration choices and our recommendations for further leveraging your ALM solution. We are driven to ensure that you are in the best possible position to follow best practices, while meeting your unique requirements.
Implementation Projects
We view an implementation project as a partnership. Our goal in a successful implementation project is to make sure you and your team get it right from the beginning. We design the project to your organization's specific requirements and objectives. From the first planning activities, through design and deployment, to training to project completion, we aim to successfully integrate our products into your organization and ensure self-sufficiency with your ALM solution.
Training
Our methodology for ALM services is adaptive and flexible. It's based on best practices for compliance, continuous improvement, and iterative application lifecycle management (ALM). Designed and implemented by the Rocket Aldon Professional Services team, we've built our methodology on our 30 years of experience in enterprise IT process management and thousands of consulting and implementation engagements worldwide. We bring our process-driven services and software change management to flexibly meet your individual demands, no matter how complex. By providing a comprehensive process framework, we give you the foundation to easily manage defined, repeatable, measurable, and traceable processes for every stage of your application lifecycles. Whether a waterfall or agile environment, a simple or complex multi-platform environment, or a mixed-languages development environment, we provide an adaptive ALM framework and platform flexible enough to handle your unique requirements.