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Features
Aldon Community Manager
- Simple web-based interface for managing and responding to requests
- Automatic initiation and management of approval processes
- Workflow and approval procedures and processes
- Integration of your service desk items with application development (agile, waterfall, and hybrid environments)
- Agile workspace template
- Sprint workflow automation
- Central repository for all backlog items
- Automated escalation procedures
- Complete activity logging and reporting
- Support for IT compliance standards such as ITIL
- Configurable, dynamic forms for entry
- Change requests and requirements tracking
- External database connectors for access to information from other applications
- Problems, incidents, and change processes management
- Automated report scheduler with email distribution capability
- Creation of a change ticket by email
- Automated email notifications
- Integration with a CMDB
Aldon CMDB
- Comprehensive metadata information about all configuration items
- Advanced searching and reporting on configuration items
- Graphical display of configuration structures and relationships
- A single, trusted location for all data from numerous siloed repositories
- Data linkage of key processes such as incident, problem, change, and release management
- Storage of IT infrastructure components
- Seamless integration with Aldon Community Manager and a host of third-party discovery tools
Aldon Community Manager and Agile At-a-glance
Learn how you can go agile with Aldon Community Manager.
Why Aldon Community Manager?
See why Aldon Community Manager is your complete service desk solution.
Know and Control Everything IT
Our ITSM solution allows IT to respond to any and all IT issues. Read how.
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