Aldon Community Manager | Change Request Management

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Capture. Automate. Approve.

"[Aldon] has gone well beyond our expectations. When the SOX auditors heard we had Aldon in place, they checked off the first 10 boxes knowing we were already in accordance. I think that says it all."

Glen Thompson
Senior Manager, Big 5 Sporting Goods

At-a-glance Why Aldon Community Manager? Features How It Works Requirements Screenshot

Aldon Community Manager is your source to bridge business and IT and connect agile teams with non-agile teams. Bringing flexible ALM to complex environments, Aldon Community Manager is the hub to manage your application development projects and IT services, promoting collaboration and communication at every turn. Easily capture, automate, and govern an entire IT organization's response to all business, technical, and operational issues. Trace the services and development lifecycles from start to finish. Gain a service desk, a workflow and approvals engine, a compliance solution, and a requirements and incidents manager all in one.

Application Development Uses

For application development (agile and non-agile), Aldon Community Manager lets you:

Bring together your agile & waterfall teams with the rest of the business
Automate IT business processes
Easily view and run reports on backlogs, statuses, and project priorities that are essential to agile
Manage change requests, issues, tasks and software requirements from a central location
Have a centralized workspace for the backlog
Facilitate greater collaboration, impact analysis and communication
Get real-time overviews of issues, change requests and key performance indicators

IT Services Management (ITSM) Uses

If you are in IT Services, Aldon Community Manager lets you:

Manage service levels in order to improve operational efficiencies and reduce costs
Allow IT services and development teams to quickly respond to all changes
Achieve and streamline regulatory compliance and best practices
Simplify the management of Service Level Agreements (SLAs)
Improve service quality and reduce costs
Track and report cost, time, and budget data

Aldon CMDB

Aldon CMDB, a centralized repository of configuration items (CIs), brings clear insight into the IT infrastructure and its services across all IT operations. Aldon CMDB works in tandem with Aldon Community Manager to manage your change, asset, and portfolio items.

Use Aldon’s CMDB to:

Analyze and understand relationships among IT components and any services or projects being performed
Perform impact analysis
Enhance compliance efforts through a business process perspective
Discover out-of-compliance configurations

What's New in Aldon Community Manager 10.0.2

Enhanced integration with Lifecycle Manager. Faster performance. Optimized user experience.

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Aldon Community Manager and Agile At-a-glance

Learn how you can go agile with Aldon Community Manager.

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Why Aldon Community Manager?

See why Aldon Community Manager is your complete service desk solution.

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Integrated Service Desk for ITSM

Capture, track, and approve responses to all issues and requests. Learn more about Aldon Community Manager.

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