PriorityOne Support

Rocket Aldon PriorityOne Support gives you access to our global support centers 24 hours a day, 7 days a week, 365 days a year. You get the support you need, when you need it. You will have total peace of mind knowing that your IT organization is backed by our expert support staff to help with any questions regarding Rocket Aldon solutions.

With Rocket Aldon PriorityOne, you get:

• Around the clock access to a worldwide, dedicated team of highly trained technical support specialists
• Top priority in our escalation management process to ensure that your issues get addressed in a timely manner, even on weekends
• A dedicated PriorityOne Support telephone number with unlimited access
• Unlimited email support

This level of support is offered as an enhancement to your existing Support and Maintenance Agreement on an as-needed bases for a predetermined fee. For more information, download the datasheet on the right.